Search results for "academic library management"

A Combined Fuzzy-SEM Evaluation Approach to Identify the Key Drivers of the Academic Library Service Quality in the Digital Technology Era: An Empiri…

2017

A conceptual model of the Academic Library (AL) service quality is hypothesized in the present article, and then validated and analyzed by a novel evaluation approach. Specifically, the conceptual model integrates the fundamental attributes of the canonical AL service together with those more relevant of the new and widely considered AL Electronic Service (e-services). As concerns the evaluation approach, it incorporates the Fuzzy Sets Theory (FST) so as to deal with the students’ uncertainty over their own judgments on the AL service quality and a Structural Equation Model (SEM) to validate the conceptual model and to determine the key drivers of the AL service quality. The effectiveness o…